1. What products do you sell?
We offer a carefully selected range of Cosmetics, Personal Care Products, and Spiritual Goods, including skincare products, beauty essentials, Rudraksha Malas, Tulsi Malas, Karungali products, bracelets, and other spiritual accessories.
2. Are your products genuine and authentic?
Yes. We are committed to providing 100% Genuine and Authentic Products. Every product available on our store is sourced from trusted suppliers and quality-checked before dispatch.
3. Do you offer Cash on Delivery (COD)?
Yes. We offer Cash on Delivery (COD) on most serviceable locations across India.
4. Do you offer free shipping?
Yes. Free Shipping is available on all orders across India. No minimum order value is required.
5. Is there any discount on prepaid orders?
Yes. Customers who choose online payment at checkout receive an additional Flat ₹100 OFF on their order.
6. How long does delivery take?
Orders are generally processed within 1–2 business days and delivered within 3–7 business days, depending on the destination. Delivery timelines may vary during festivals, public holidays, or due to courier-related delays.
7. What is your return policy?
We offer a 3-Day Return Policy for eligible products. If you receive a damaged, defective, or incorrect item, you must report the issue within 3 days from the date of delivery.
8. What should I do if I receive a damaged or defective product?
If your product arrives damaged, defective, or incorrect, please contact our support team within 3 days of delivery and provide:
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Your Order ID
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Photos of the product
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Photos of the package received
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A brief description of the issue
After verification, we will provide an appropriate resolution.
9. Will I get a refund for a damaged product?
Yes. If the complaint is verified and approved, we will offer either:
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A Full Refund, or
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A Replacement/Exchange (where applicable)
The final resolution will depend on the nature of the issue and product availability.
10. How long does it take to receive a refund?
Approved refunds are usually processed within 5–7 business days after successful verification. The actual credit time may vary depending on your bank or payment provider.
11. Can I exchange a product?
Yes. If an exchange is applicable and stock is available, we may provide a replacement product after verifying the reported issue.
12. Are Rudraksha, Tulsi, and Karungali products original?
We strive to provide authentic and genuine spiritual products sourced from trusted vendors. Since these are natural products, slight variations in color, texture, shape, and size may occur.
13. Are spiritual products guaranteed to provide specific results?
Spiritual products are associated with traditional beliefs and practices. Individual experiences may vary, and no specific spiritual, religious, financial, or health-related outcomes are guaranteed.
14. Do cosmetic and personal care products guarantee results?
No. Results may vary depending on an individual's skin type, hair type, lifestyle, and usage pattern. We do not guarantee specific results for any cosmetic or personal care product.
15. Is my personal information safe?
Yes. We take customer privacy seriously and handle personal information in accordance with our Privacy Policy. Your information is used only for order processing, customer support, and improving your shopping experience.
16. How can I contact customer support?
You can contact our customer support team through the following channels:
Customer Support Number: +91-9307669433
Email: support@pigkart.com
Our support team will be happy to assist you with orders, returns, refunds, exchanges, and general inquiries.
17. What makes PigKart different?
✔ 100% Genuine & Authentic Products
✔ Free Shipping Across India
✔ Cash on Delivery Available
✔ Flat ₹100 OFF on Prepaid Orders
✔ Easy 3-Day Return Policy
✔ Dedicated Customer Support
Need More Help?
If you have any questions that are not covered in this FAQ section, please feel free to contact us.
PigKart Beauty & Spiritual Store
Customer Care: +91-9307669433
Email: support@pigkart.com
100% Genuine Products | Free Shipping | Cash on Delivery | Flat ₹100 OFF on Prepaid Orders
